Reviews
This is one of THE best primary care providers I have encountered. Cannot commend the medical, nursing and admin staff enough. I’m sure all the doctors are great, but specifically Drs Monsell & McNaughton-Garrett have been wonderful whenever myself or my children have required care. The narrative that primary care doesn’t do enough needs to change and practices need our support. Please know that you make a difference and are appreciated!
From everyone at Whitley House, thank you for taking the time to leave such a positive review, and for letting us know that you feel we have made a difference. We are really pleased that you feel that the doctors have been wonderful when you and your children have needed care. Your comments are really appreciated.
Best surgery in Chelmsford.
Thank you for your review. Your comments are very much appreciated by the Whitley team.
Amazing work by all staff and volunteers--
Just had the Covid jab.
Very well organised and friendly.
Please pass on my thanks if time allows.
Dr Dickie Davies
Dear Dr Davies Thank you for taking the time to review your recent experience at the Covid vaccination clinic and for rating it with 5 stars. A huge amount of planning has gone into the smooth operation of these clinics. All the Clinicians and staff involved with the vaccination programme thank you for your kind words. The volunteers have played a vital role and their hard work through all weathers has been exceptional. Thank you for your comments and praise.
Good points: Close proximity (for me). Big surgery with many doctors. Can get same day appointment provided you can go in very early in person. Good parking facilities (sometimes iffy and crowded).
Not so good points: Poor attitude by receptionists; often hostile, unwelcoming and abrasive. Lack of a visible complaints process.
Waiting area could be spruced up and made more welcoming. Poor patient engagement/feedback mechanism. Parking can sometimes be a problem (but I suppose that can't really be helped).
Overall, I rate it as just above average surgery with plenty of room for improvement.
Thank you for taking the time to comment on the services at Whitley House Surgery and for giving us the opportunity to investigate your concerns. We should be delighted to discuss your comments at our next Patient Participation Group meeting once the Covid-19 pandemic allows. Patient feedback is vital and provides us with the opportunity to improve. In terms of complaints, as you are unable to currently access the notice board in the reception area, which displays the complaints procedure, you will also find this on our website and of course you can always contact me, Jan Brown, Customer Service and Reception Manger to discuss any concerns. Many thanks.
All of the staff are amazing and so helpful, they are always polite and go that extra mile to assist you. They are definitely the best doctors surgery I have ever been with. There is sometimes quite a wait to see a doctor when booking an appointment but if they can book you in with someone else i.e. a nurse or pharmacist then they will. I always recommend them and boast to my friends how great they are.
Thank you for taking the time to leave your comments and praise and for recommending the Surgery to others. We all strive to provide the highest level of care and service and we are delighted that you have had such positive experiences. Thank you.
Resources
Short link to review Whitley House Surgery: http://iwgc.net/eb8qv